Report an Issue
Technical Problem Submission & Bug Reporting • Last Updated: May 20, 2026
🐛 Bug Reports💰 Paid Support Only⚠️ No Free Fixes
We welcome issue reports, but please understand our support model before submitting. We do NOT provide free technical support, bug fixes, or troubleshooting. All issue resolution requires a paid consultation.
🚨 IMPORTANT — READ BEFORE SUBMITTING
- We do not guarantee any response to unpaid issue reports
- We do not guarantee bug fixes, patches, or timelines
- Your software is provided "AS IS" — issues do not entitle you to refunds
- For guaranteed assistance, you must book a paid consultation
- Critical security vulnerabilities should be reported via paid consultation for responsible disclosure coordination
📋 Types of Issues
🐛 Software Bugs
Unexpected behavior, crashes, errors in our software.
🔐 Security Vulnerabilities
Potential security flaws or data exposure risks.
📄 Documentation Errors
Incorrect, missing, or confusing documentation.
⚡ Performance Issues
Slow response times, timeouts, or resource exhaustion.
📝 Issue Reporting Process
- Review existing documentation — Your issue may already be addressed.
- Book a paid consultation via our scheduling portal.
- Prepare detailed information — Steps to reproduce, error logs, screenshots, environment details.
- Attend the virtual meeting with our technical team.
- Receive diagnosis and recommendations — Note that fixes are NOT guaranteed.
❌ What NOT to Expect
- Free bug fixes or patches
- Free technical support or troubleshooting
- Refunds or credits for issues encountered
- Response to unpaid issue reports
- Guaranteed resolution timelines
- Custom fixes for your specific use case (unless contracted separately)
🛠️ Book a Paid Consultation to Report an Issue →
All issue reports require a paid session. No exceptions.
⚠️ Security researchers: For responsible disclosure of security vulnerabilities, please book a paid consultation. We do not offer bug bounties or rewards.